Delivery Information

Definitions

"Delivery" means us taking the order to the agreed address;

"Collection" means you picking up the order from our office.

Delivery

Shipping and delivery is free. We deliver only to addresses in Gibraltar (excluding PO Box addresses) from Monday to Friday 9am to 5pm (exlc. public holidays).

If you are a visitor to Gibraltar, you can still order and collect your purchases from our office. During Checkout, simply choose "Deliver to a different address" and enter our office address.

Each complete order can be delivered to one address only, e.g. we cannot deliver items from the same order to multiple addresses. We will attempt to deliver an order, and if there is no one to accept the order, will bring it back to our office. You would then need to contact us to arrange collection.

When will I get my order?

Delivery timescales vary depending on stock availability. Typically, if an item is in stock we deliver the same or next day. If an item is out of stock, it could take up to 7 days to deliver. We will advise you of timescales at the time of placing the order.

Collection

Please contact us in advance to arrange collection.

The collection address is Suite 23, Watergardens 6, Gibraltar GX11 1AA. We are located on the upper ground level.

Collection hours are Monday to Friday 9am to 5pm (excluding Bank and Public Holidays in Gibraltar).